You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like to company to take.
Dear Sir/Madam,
My name is Chris Browne and I am writing you to express my dissatisfaction with a laptop computer I bought in your store four days ago.
As soon as I turned on the computer, I realized that Windows operating system was not installed in it, the offer said it was included. In addition, I chose a gray laptop and the one I received black. Moreover, the default language of the laptop is and I haven’t been able to change it to my native language, which is English. To make matters worse, the memory specifications of this laptop are not the same as the ones that I read in your catalog.
I definitely need this situation to be solved as soon as possible. I made the decision to buy the laptop at your store, because of previous good recommendations some friends of mine gave me about your store. However, after this experience, I feel deceived.
I would like you send me the laptop I first chose at your store, including all the specifications shown in the offer. If I don’t get a quick response to my request, I a full refund of the payment I already made.
Thanks in advance for your response.
Yours faithfully,
Chris Browne
This is a good letter, all it need is a little more attention as there are certain language inaccuracies (see comments underlined in blue). Overall, this looks like a Band 7 letter.
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Good sample letter.
Thank you so much…it would helps me alot
Thanks….it really helped me ….
Very good formal easy letter.
Very helpful thank you
That’s great, thank you Belle! Let me know if there are any other topics for letters you’d like us to cover.