IELTS Letter, topic: Enquiring about lost clothes

You stayed at a hotel recently and forgot your clothes there. Write a letter to the hotel manager and say

– When and where did you stay?
– Describe your clothes.
– What would you like the manager to do about it?


Dear Sir/Madam,

My name is Maria Johanson, I stayed at your hotel last week from the 13th till the 17th of June, and my room number was 804, located on the 8th floor. I am writing to seek your help with finding my belongings, which I accidentally left behind during my stay at the Hilton Dreams hotel.

I forgot one bag inside the lounge room, in the wardrobe by the front door. It’s a silver Samsonite medium size bag and inside you will find, among other things, a brand new black shirt with Ralph Lauren tag and one pair of blue jeans. These clothes haven’t been worn, as I just bought them during my stay at the mall located directly behind the hotel.

I would appreciate your assistance with finding my bag, and if possible, having it shipped to my home address that you have on file. I am prepared to transfer the shipment fees to the hotel bank account upon receiving your confirmation.

Thank you in advance for your help, and I look forward to hearing from you in the near future.

Yours Faithfully,

Maria Johanson.

The purpose of this letter is clear. Its author covered all the bullet points in the task statement and produced a fluent, coherent response, with the ideas sequenced and presented in a logical way. The vocabulary and level of formality are suitable for this type of letter. Overall this response seems to be worthy of IELTS Band 8.

Click here to see more IELTS letters of band 8

IELTS Letter, topic: Complaining about airport services

You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say

– Give your flight details.
– Why were you disappointed?
– Suggest some improvements to the airport services.

Dear Sir/Madam,

My name is Diane Norman, and I came through your airport on March 1st. I flew with United Airlines on flight number 145 to Portland, Oregon. I was travelling on business, and found the services offered by the airline splendid across the board.

As for the services provided by the airport, unfortunately, I didn’t experience a similar level of satisfaction. In fact, I was extremely disappointed with them. There were not enough employees to serve travelers. Moreover, the quality of customer service was very poor. The airport workers were unable to answer our questions about the process of online check in, or deal with minor requests, such as informing tourists about locations of restrooms and stores. Another issue that we struggled with was the slow internet connection with intermittent drop outs.

Considering the problems we encountered, I would like to suggest some possible solutions. Hiring more staff, and giving them training on everything they need to know about the airport, and also how to treat customers in a courteous way, would help improve our airport experience. With regard to internet connection, I would recommend a more reliable internet provider.

Thank you for taking time to read my letter, and I hope this information helps improve airport services in the nearest future.

Faithfully yours,

Diane Norman

This letter covers the task including all the bullet points and presents a well-developed response. Ideas flow naturally and paragraphing helps to organise the information. The vocabulary is adequate for the purpose of this letter and the level of formality is appropriate. Overall this letter seems to be worthy of IELTS Band 8.

Click here to see more IELTS letters of band 8



  • Top 25 IELTS Blogs Winner Award
  • Best Australian Blogs 2014 Competition - People's Choice Winner


Online course

Practice tests

Site Search

New Services

Latest Posts: