IELTS Letter, topic: Complaining about rubbish collection services

This is a model response to a Writing Task 1 topic from High Scorer’s Choice IELTS Practice Tests book series (reprinted with permission). This answer is close to IELTS Band 9.

Set 1 General Training book, Practice Test 4

Writing Task 1

You should spend about 20 minutes on this task.

You and your neighbours have noticed that the rubbish collection services where you live have recently been quite bad.

Write a letter to your local council. In your letter,

– explain what you have recently experienced
– explain what the neighbours have recently experienced
– ask what action will be taken to improve the service

You should write at least 150 words.

You do NOT need to write any addresses. Begin your letter as follows:

Dear Sir / Madam,

Sample Band 9 Letter

Dear Sir / Madam,

My name is Amanda Rosewell and I am a resident of the city of Harpley. I am writing this letter in my name and on behalf of my neighbours on Bristwood Avenue, as we have experienced very poor rubbish collection services recently.

For around three months, the trash I put out at my gate on the correct day is only collected irregularly, and when it is, some is left behind. My neighbours have had similar experiences, if not worse, with one woman not having her rubbish collected for eight weeks and another family dealing with unfriendly and incompetent rubbish collectors. Apparently, their waste container was broken by the harsh handling of the collectors, and the family’s children have been scared by their unfriendly comments.

Although I have called the rubbish collection service hotline, the company’s employees have not taken my complaint seriously and nothing has changed the current situation. I would therefore like to ask what you as the local city council can do in order to improve this state of affairs, as the rubbish collection services do not react to any feedback from dissatisfied citizens.

I look forward to hearing from you soon.

Yours sincerely,

Amanda Rosewell

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