You rented a car from a Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.
Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like to company to take.
Dear Sir/Madam,
I am writing to complain about the air conditioner in my car, which I from your company for two weeks. Unfortunately, it has stopped working.
I rented 8 days ago. number is 1230. Actually, I was on my way from Jacksonville to Miami, although the atmosphere temperature was cooler, suddenly a sound came from the engine. At first, I thought that the engine belt broken and I not be able to drive the car . However, when I felt no air coming from the air conditioner, I realized it stopped working.
Naturally, when I got back home I immediately contacted your customer care center and registered my complaint. They issued me a complaint number 234343 and said that they will send a technician my house within business days to get it repaired. Almost one week has passed since I called, but still it is not being repaired.
Yours faithfully,
Hasnain Siraj
This is a good letter. It has the right structure, covers the task, the paragraphs are connected together by linking words and the sentences are well-structured. The grammar needs some attention, especially the prepositions and the way you use tenses (see comments underlined in blue). Overall, this looks like a Band 6.5 – 7 letter.
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Which part in the answer covers the first task, i.e to introduce yourself?
The writer’s introduction is done by writing “I rented Mercedes Benz 8 days ago. My customer number is 1230.” as that sentence identifies them as a known customer who rented a particular car.