IELTS Letter, topic: A complaint about a purchase made online

You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:

– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.

Dear Sir or Madam,

I am writing this letter to express my disappointment with a recent purchase your online store, order number #7298883. I ordered a set of soccer that advertised on your site as a package including 3 pairs of socks and a pair of soccer boots. However, on their arrival I found out that there were only 2 pairs of socks. In addition, there were scratches on the boots that suggest that they had been used before and returned to your store.

I have since found the same offer on another website and will be returning the packages to your office. I have read the refund policy, and as I am dissatisfied with the product, I would like to request a , as well as the postal and packaging fees. Should you have any questions, you can contact me via email, my address is

I look forward to a swift resolution to this matter.

Raymond Jose

The student has sufficiently addressed all the points in the task statement. The information is organized well and conveyed coherently. The paragraphing of the letter is fine. Even though some minor grammatical errors are present in this letter, it is a very good one, and seems worthy of Band 8.

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I made in
full refund
Yours sincerely,

IELTS Letter, topic: Booking a hotel room

You and your family are planning to spend a weekend at a seaside hotel.

Task: Write a letter to the hotel making the arrangements. Let them know when you will be arriving and leaving, what type of rooms you would like, and ask them how much the weekend will cost. Also enquire about activities and places of interest near the hotel.

Dear Sir/Madam,

I am writing this letter to make arrangements for the stay during the weekend at your hotel and to get more information on the places of interest and different activities nearby.

I will be arriving with my parents and wife to celebrate my wedding anniversary on the 4th of July which will be on Saturday morning, and leaving on the 7th of July afternoon. I am looking to book double-rooms with the attached bathroom for more privacy and convenience. I would love to have at least one bedroom with balcony or seaside view for my parents. I would also appreciate if you could provide me with the list of activities that we can take part in during our stay for more fun and adventure. I prefer the locations to be nearby the hotel as we are not familiar with the place. Furthermore, I would also like to know if there are any historical sites or nearby where we can explore more about the history and local culture.

the detailed information through email or fax no later than the 4th of July with the total cost of stay during the weekend.

I look forward to hearing from you.

Yours faithfully,

The student has addressed all the parts of the task statement fairly well. The information is organized nicely and conveyed coherently. The grammar and sentence formation are mostly fine, with only minor improvements needed. The range of vocabulary is adequate for the requirements of the task response. Overall, this letter is a very good one, and seems worthy of Band 8.

Click here to see more IELTS letters of band 8

parents’ (don’t forget the apostrophe)
a market
avoid repeating the same word, use a synonym instead
I would like to receive / I require


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